Terms & Conditions

Last updated: March 28, 2026

Acceptance of Terms

By accessing and using the CXPromise website and services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, users, and anyone else who accesses our website or engages with our services.

Services Description

CXPromise provides customer experience consulting services, strategic guidance, and tools to help businesses improve their customer interactions and experiences. Our services include strategy development, experience design, tool creation, and related consulting activities.

While we strive to provide valuable insights and recommendations, we do not guarantee specific business results or outcomes. The success of any customer experience initiative depends on many factors, including but not limited to implementation quality, market conditions, and business execution. Our services are provided for professional guidance and informational purposes.

Intellectual Property Rights

All content on the CXPromise website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the exclusive property of CXPromise or GoodBad Ideas, LLC, or are used with permission. This includes:

• Our website design and layout
• All frameworks, methodologies, and strategic approaches we've developed
• Articles, blog posts, and educational content
• Tools and resources offered through our Growth Lab
• Any materials or deliverables created as part of our consulting services

These materials are protected by copyright and other intellectual property laws. You may view and print these materials for your personal, non-commercial use only. Any other use, reproduction, distribution, or transmission of our content without our written permission is prohibited.

Growth Lab Tools

Our Growth Lab provides tools, templates, frameworks, and resources for informational and educational purposes. These tools are provided "as-is" without any warranties or guarantees. By using these tools, you acknowledge that:

• They are provided for general guidance and are not tailored to your specific situation
• They do not constitute professional business, legal, financial, or other expert advice
• Results may vary based on your implementation and specific circumstances
• You are responsible for evaluating whether these tools are appropriate for your needs
• You should consult with qualified professionals before making significant business decisions based on these tools

User Conduct

When using our website and services, you agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit any unlawful, defamatory, harassing, abusive, or otherwise objectionable material
• Disrupt the normal flow of dialogue within our website or services
• Attempt to gain unauthorized access to our systems or networks
• Reverse engineer, disassemble, or attempt to derive the source code of our tools or services
• Use our content for commercial purposes without written permission
• Impersonate another person or entity

Limitation of Liability

To the fullest extent permitted by law, CXPromise and GoodBad Ideas, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use of or inability to use our website or services
• Any delay or failure in performance of our services
• Any content or information obtained through our website
• Loss of business, revenue, profits, or opportunities
• Any third-party conduct or services

Our total liability to you for any claim arising from these terms or your use of our website and services shall not exceed the amount you paid for our services in the 12 months preceding the claim, or $100, whichever is greater.

Disclaimer of Warranties

Our website and services are provided "as-is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. We do not warrant that our services will be uninterrupted, error-free, or secure.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the content, accuracy, or practices of these external sites. Your access to and use of third-party websites is at your own risk and subject to their terms and conditions. We do not endorse or make any representations about third-party services unless explicitly stated.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any legal action or proceeding relating to these terms shall be brought exclusively in the federal or state courts located in the United States, and you agree to submit to the jurisdiction and venue of such courts.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. We will update the "Last updated" date at the top of this page. Your continued use of our website and services following any changes constitutes your acceptance of the revised terms.

Contact Information

If you have questions about these Terms & Conditions or need to report a violation, please contact us at:

CXPromise
kyle@cxpromise.com

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions, along with our Privacy Policy, constitute the entire agreement between you and CXPromise regarding your use of our website and services, and supersede all prior agreements, understandings, and negotiations.