Privacy Policy
Last updated: March 28, 2026
About Us
CXPromise is a brand of GoodBad Ideas, LLC. We're a customer experience consulting firm dedicated to helping businesses keep their promises through intentional design and strategy. You can reach us at kyle@cxpromise.com.
What Data We Collect
We collect information you provide directly to us and information collected automatically through your use of our website.
Information You Provide
- Contact Forms: When you reach out through our contact form, we collect your name, email address, company name, and message.
- Scheduling: If you book a meeting through Calendly, we collect the information you provide to schedule that time.
- Email Communications: When you email us directly, we collect and retain your email address and the content of your messages.
Information Collected Automatically
- Analytics: We use analytics tools to understand how visitors use our website. This includes information about pages visited, time spent, and general geographic location (city/region level).
- Cookies: We use cookies and similar technologies to recognize you, understand your preferences, and improve your experience on our site.
- Technical Data: We automatically collect information about your browser type, device type, and how you interact with our content.
How We Use Your Data
We use the information we collect to:
- Respond to your inquiries and communicate with you about services
- Provide and improve our consulting services
- Understand how visitors use our website and tools
- Send occasional updates or resources (only if you've opted in)
- Comply with legal obligations
- Prevent fraud and enhance security
Third-Party Services
We use the following third-party services to operate our website and deliver our services:
- Formspree: Handles our contact form submissions. Formspree Privacy Policy
- Calendly: Manages meeting scheduling and calendar integration. Calendly Privacy Policy
- Analytics Services: We track website usage to improve our site. Your data is processed according to their privacy policies.
These services may collect, use, and share your data according to their own privacy policies. We encourage you to review their policies as well.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Contact form submissions and messages are typically retained for 2 years. You can request deletion of your data at any time by emailing kyle@cxpromise.com.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate information
- Deletion: Request that we delete your personal data (subject to certain exceptions)
- Opt-out: Unsubscribe from marketing communications or analytics tracking
To exercise any of these rights, contact us at kyle@cxpromise.com with your request.
Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
CXPromise
kyle@cxpromise.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of a revised Privacy Policy means you accept and agree to the changes.